Asana's Anatomy of Work research puts about 60% of a knowledge worker's week into coordination. That is where AI programs stall. A model gets dropped onto one step of a workflow, the step gets faster, and the waiting around it stays exactly where it was.
So I map the workflow before anyone builds. I measure the baseline, name an owner, and pick the build type for each line: plain code where a rule does the job, an agent where it takes judgment, human review where a mistake costs more than the time saved. Then we build against that plan and measure the result against that baseline.